Capture attention in the messaging inbox with RCS Business Messaging

Connect with your audience seamlessly through marketing, commerce, and support, utilizing immersive media, distinctive branding, trustworthy verification badges, and interactive conversational experiences.

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Capture customer attention with improved brand visibility

  • Grab customer attention through enhanced brand exposure Distinguish yourself in the SMS inbox using a recognized sender ID and emblem
  • Build reliability and authenticity with an authenticated brand profile
  • Boost involvement in marketing endeavors with an interactive interface, all while harnessing the expansive potential of SMS.

Increase conversions with interactive messaging experience

  • Elevate conversions through immersive messaging interactions Ignite fascination with dynamic two-way dialogues enhanced by imagery, GIFs, videos, rotating content, and actionable prompts
  • Ignite commercial activity by offering tailored encounters grounded in purchasing patterns
  • Enhance customer lifetime value via interactive AI chatbots that promote upselling, cross-selling, and rekindling customer connections.

Skyrocket customer satisfaction with instant support

  • Elevate customer contentment through immediate assistance Provide a rewarding support journey through the perfect fusion of AI-driven chatbots and real-time agents
  • Monitor message efficacy via message read confirmations, action monitoring, and comprehensive conversational analysis
  • Enhance customer aid by distributing installation videos, user manuals, step-by-step guides, and additional support materials.

Unmatched capabilities to drive seamless 2-way rich conversations

Universal RCS

Reach users beyond Android devices & deliver RCS like experience on iPhones

Agent Assist

Offer uninterrupted support with seamless transfer from bots to live agents

Launch campaigns across carriers

Create RCS agents, run campaigns and manage payments with ease across all carriers

Deep Analytics

Track campaign level metrics and get insights into conversations

Unmatched Reach

Leverage SMS fallback to elevate experience without compromising on reach

Timely & relevant messages

Promote without falling under spam by sending expected, timely, & relevant messages with auto-capping capability

RCS Business Messages - Meant for every industry

Promote products, showcase new launches, drive purchases and offer post-purchase support – order tracking, cancellation, returns etc. – all within one interfac

Upsell and cross-sell financial products, send alerts, updates and secure OTPs, collect EMIs and payments – in short, offer end-to-end banking over messaging

Provide travel updates, booking details and last-minute needs such as boarding pass. Make reservations seamless with a virtual concierge and 24/7 travel recommendations.

Roll out promotional offers, send payment reminders, enable recharge over chat and provide real-time customer support via virtual and live agents

Schedule appointments, send reminders, renew plans, share test results and educational information through videos and newsletters

Frequently Asked Questions

Rich Communication Services (RCS) offer enhanced multimedia features and a richer user experience compared to traditional SMS.

RCS is a protocol that upgrades SMS capabilities, while WhatsApp is a messaging application that supports various multimedia formats and is owned by Facebook.

Initially, RCS was primarily associated with Android phones, but it is gradually becoming available on other platforms as well.

You can get access to RCS with the help of a service provider like Gupshup. This functionality depends on the device, carrier support, and the messaging app being used, with some devices and carriers offering native RCS support.

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